Customer Service and Sales Assistant - Bristol
A Customer Service and Sales Assistant is required to join our team in Central Bristol.
This is a full time, permanent role working 37.5 hours per week, 5 days out of 7 (some weekend work will be required). The shifts are between the hours of 8am - 8pm.
WHAT THE CUSTOMER SERVICE AND SALES ASSISTANT JOB INVOLVES:
The Customer Service and Sales Assistant role is a varied and challenging one where no one day is the same. You`ll be working within a friendly and supportive team and playing a vital role in ensuring that students living in our properties have a great experience.
Covering a number of our properties, you will be:
-Providing a front of house reception service
-Welcoming visitors and contractors to the properties
-Handling key management and lock outs
-Ensuring required maintenance or housekeeping works within the properties are reported and completed
There are also varied administration duties to keep you busy, such as:
-Maintaining our IT and information systems
-Processing customer bookings and payments
-Conducting and logging room and communal area inspections
-Providing financial administration support
With appropriate support and guidance, you`ll also be conducting sales conversations, show flat viewings and flat meetings. Another element of the role is that of maintaining positive community relationships with neighbours, local communities and local authorities.
So, if you`re looking for a career with great development potential, where you can be customer focused, results driven, work on your initiative and have fun doing it, you`ve come to the right place.
WHAT WE LOOK FOR IN YOU:
A genuine passion for customer service is the most important quality for us. Although you may not have worked in the accommodation, hospitality or retail sectors before, what is really important to us is that you:
-Have experience in a customer facing role (ideally you`ll also have worked within a sales environment)
-Are a first class team player who possesses a positive and collegiate attitude
-Are able to work flexible hours (including weekends as required), and to take part in a rota
-Thrive on understanding, empathising and delivering against customer needs
-Possess excellent communication skills and can build relationships effectively with people
-Are computer literate and able to use Microsoft Office
-Are able to work at pace, whilst maintaining a high level of accuracy
-Have excellent personal time management and prioritisation skills
-Are self-motivated and able to work on your initiative
ABOUT UNITE STUDENTS:
Unite Students is the UK`s leading manager and developer of student accommodation. We provide a home for over 46,000 students in 133 purpose built properties across 28 of the UK`s strongest university towns and cities. We have over 1,000 employees and work in partnership with over 60 higher education providers, as well as renting rooms directly to students.
Founded in 1991, Unite Students is a FTSE 250 company listed on the London Stock Exchange; we also operate the Unite Student Accommodation Fund (USAF) for institutional investors. The Group`s charitable trust, the Unite Foundation provides free student accommodation and a generous annual scholarship to around 125 young people in the UK who aspire to a degree but face the most challenging circumstances.
We`re proud to be an award winning employer having achieved the Investors in People Silver Award and the accolade of being one of the top 100 employers to work for. For more information about us, please visit our website.
Unite Students is an equal opportunities employer and we welcome people of all ages, ethnicities, religions or sexual orientations. We`re only interested in your talent, your potential and your personality and in offering you an environment where all three can develop and grow - regardless of your background. Your application will be dealt with in the strictest of confidence.